Return & Refund Policy

At Milnil Industries, we value customer satisfaction and strive to deliver high-quality products. This Return & Refund Policy explains the conditions under which returns, refunds, or replacements are accepted for purchases made on www.milnilindustries.com
By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return or replacement if:
The product received is damaged, defective, or incorrect
The issue is reported within 7 days of delivery
The product is unused and in its original condition (unless damaged during transit)
Original invoice or proof of purchase is provided

2. Non-Returnable Items

Returns or refunds will not be accepted for:
Products damaged due to misuse, mishandling, or improper installation
Items altered, cut, or modified after delivery
Clearance or custom-made products (unless defective)
Normal wear and tear

3. Return Process

To initiate a return or replacement:
Email us at care@milnil.in within 7 days of receiving the product
Share your order number, issue details, and clear images/videos of the product
Our support team will review the request and guide you through the next steps
Unauthorized returns will not be accepted.

4. Return Shipping

If the return is approved due to our error (damaged/incorrect product), return shipping will be arranged by us or reimbursed
For other approved returns, shipping costs may be borne by the customer.

5. Refund Policy

Once the returned product is received and inspected, we will notify you of approval or rejection
Approved refunds will be processed within 7–10 working days
Refunds will be credited to the original payment method only

6. Replacement Policy

Replacements are subject to product availability
If the replacement product is unavailable, a refund will be issued instead

7. Order Cancellation

Orders can be cancelled before dispatch only
Once shipped, cancellations will not be accepted
To cancel an order, contact us immediately at care@milnil.in

8. Late or Missing Refunds

If you have not received your refund:
Check your bank account again
Contact your payment provider or bank
If the issue persists, email us at care@milnil.in

9. Limitation of Liability

Our liability is limited to the amount paid for the product. We are not responsible for indirect or consequential damages arising from product use.

10. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective once posted on the website.

11. Contact Us

If you have any questions about these Terms & Conditions, you can contact us:
Email: care@milnil.in
Toll-free: 1800 000 000
Website: wwww.milnilindustries.com